CONFORMITY TO DESCRIPTION
Upon purchase of a Douglas and Bec product, the purchaser accepts that Douglas and Bec products are handcrafted from natural materials. While Douglas and Bec perform every effort to conform to description - slight variations in size, finish and material performance including flexing may occur. There can be no control of irregularities in colour, grain, veining or texture of products that include glass, brass, timber, marble or leather. Sales collateral such as material samples, photographs, drawings and any other particulars associated or involved in the sale of the goods, is used for reference purposes only. We will not be liable for any such variances or inconsistencies.
SHIPMENT AND DELIVERY
On acceptance of an order, we may confirm the period of shipment or delivery. This is subject to change depending on your destination and any circumstances that are out of the control of Douglas and Bec.
Douglas and Bec and our freight partner accept no liability for any loss or damage if you give authority for the courier to leave the Goods with a third party or left unattended (location nominated by you).
We reserve the right to charge additional costs for unusual access not advised in writing and if the nominated site is not ready to accept the Goods on the date agreed upon. If you fail to provide us with any appropriate instructions, documents, licences or authorisations for the delivery to be completed, we reserve the right to Invoice you all additional costs that this may incur.
For international deliveries, Douglas and Bec take no responsibility for any taxes or duties incurred once the Goods leave the hands of Douglas and Bec. Shipment and delivery operates between business hours 9am - 5pm from Monday through to Friday and does not include public holidays.
If there are any faults with your purchase on receipt of the goods, please make contact within 48 hours of receiving the order.
ADDITIONAL ONLINE SHIPMENT & DELIVERY TERMS
All Online Orders are dealt with through: [email protected] - Should any issues arise please contact this email address. As soon as you place an order with Douglas and Bec you will receive an email confirmation. Please contact the email above should you not receive this within 48 hours.
All retail products are expected to arrive within 5 -7 working days. Douglas and Bec Furniture, Lighting and Homewares are not included as a lead time applies to all Douglas and Bec products.
Small, Medium, Large or Oversized Orders will be delivered via Post or Courier and costs will be calculated based on weight and distance in the checkout. Please note, for delivery of large items to remote areas, we may be required to obtain a quote separately, and a customer service member will contact you directly.
CANCELLATIONS, RETURNS AND REFUNDS
Order is final once invoice payment has been made. Please choose carefully, as all of our pieces are hand made to order. We do not provide refunds if you simply change your mind or make a wrong decision.
Inspection of all products is required on delivery or if the item is picked-up, same day inspection is expected.Notification of any damages or shortages in performance is required within 48 hours to your sales representative. Damages and shortages will be dealt with on a case by case basis.
For all online orders direct your notification to [email protected]
If a return is agreed upon between both parties, you agree to return the Goods in their original condition and original sealed packaging to our nominated returns store or depot. If failure to do so this and damage is incurred in transit to Douglas and Bec, all costs will be directed to you and payment must be fulfilled within 48 hours from notification.
No exchange or refunds under any circumstances will be accepted for clearance or sale items.
Refunds for the dissatisfaction with colour, grain, veining or texture of wood, marble and leather because of natural variations of which Douglas and Bec has no control, will not be accepted. Douglas and Bec only chooses from the top 10% of these materials. Presence of such irregularities and subtle imperfections are evidence of the handmade. This must be accepted before the Sale is processed
These sales terms apply between Douglas and Bec and the Person named on a Quotation, Sales Order or Invoice regarding you buying from us the Goods, on and subject to an Agreement. Orders made in store, over the phone, via email or through our Online Store are subject to these terms.
Sales Terms must be accepted or orders will not be processed.
No other terms and conditions apply to this Agreement.
Agreement means a contract between us and you for the sale and purchase of the Goods. Goods mean physical goods agreed by both parties to be supplied by us to you. Quotation means the form, tender or quotation submitted by us to you regarding the Goods.
Invoice means the sales invoice issued by us to you which is subject to these terms and conditions.
QUOTATIONS & INVOICES
Quotations are valid for 30 days or other period as stated on the Quotation.
Quotations are not an obligation to sell the Goods specified.
Invoices are valid for 14 days only. Please contact your sales person to discuss should your Invoice be no longer valid. (Decide on date for everyone to use)
Invoices incur full expectation that the payment will be carried out. Payment amount will be specified on the Invoice.
For international orders, shipping cost will be specified to you on both the Quotation and Invoice but this does not include any duties or taxes incurred once the Goods have been shipped. See Delivery Terms for further details.
DESIGN REQUESTS AND MODIFICATIONS
Douglas and Bec offer custom modifications to limited existing product ranges subject to Douglas and Bec’s approval. Please acknowledge that requests for custom products outside our existing ranges prompt a more comprehensive submission and approval.
All requests must be submitted and approved in writing.
Douglas and Bec have the right to decline all submissions.
ORDER CONFIRMATION AND AMENDMENTS
Once the agreed payment has been received by Douglas and Bec, your order from the corresponding Invoice will be processed. Any request for subsequent changes must be submitted in writing to your Sales Representative. There is no guarantee that the requested change can be made. For online orders, please contact [email protected]
Douglas and Bec asks that all Goods and their relevant details be finalised at the Quotation stage before the Invoice is raised.
Lead times are as specified on the website or by your Sales Person however this can be subject to current stock levels and the availability of materials from outside suppliers at the time of purchase.
Douglas and Bec will not be liable for any claiming arising for delay or failure in delivery as a result of strikes, accidents or any cause or event beyond the reasonable control of the company.
All prices for Goods processed on the Online Store or through a New Zealand based Sales Representatives are quoted in NZD and include GST. All sales processed through an Australian based Sales Representative are quoted in AUD and include GST.
For all International Orders - Invoices do not include GST
Unless otherwise stated by us in writing, the prices quoted in a Quotation or Invoice exclude delivery, installation, insurance in transit, handling charges or any other charge for a Good.